Our Policies and Other Information
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Your privacy is very important to us.
Featherhill Western Shop only collects customer information in an
effort to facilitate and improve our customer's shopping
experience. We do not share, trade or sell your information
to anyone! We only ask for the information we need to
provide the service you have requested. If you have any
questions regarding our Privacy Statement, please e-mail us at Webmaster@featherhill.com.
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When you place an order at Featherhill.com you provide
your name, company name (if applicable), mailing address, telephone
number, e-mail address, credit card number and expiration
date. You may also provide alternative shipping information if
you will not be available to receive the shipment at your home
address or to send your order as a gift. This information is
collected for: (a) Personal identification; (b) to allow us to
ship orders to; (c) to allow us to contact you regarding your order
status.
When you place an order with us, we use a secure server.
Our secure server software encrypts all personal information,
ensuring that your information stays private and protected.
This means no one on the internet can see your confidential
information. Your credit card will not be charged until
shipment, except in cases of special orders, see below.
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Certain items on our site are listed as special
orders. If the item you ordered is a special order, upon the
order being placed with the manufacturer, you credit card will be
charged a 50% non-refundable deposit. The reason for this is
that the item is being custom made to your size and
specification. Once the order is placed with the manufacturer,
we are unable to cancel it and therefore, must take delivery, even
if you cancel the order with us.
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Featherhill.com does offer links to other sites on our
Links page. Please note that when you enter these other sites
(using the links on our site) you are entering a site for which we
have no responsibility. We cannot guarantee the same level of
confidence and recommend that you read the privacy policy of these
sites as they may have a privacy policy that differs from ours.
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We guarantee your satisfaction with every item you purchase
from Featherhill Western Shop. Refunds or exchanges can be made for
any reason within fourteen (14) days from the shipping date listed on your
invoice. Please insure your return, and include a copy of your
invoice indicating whether you want a refund or exchange and ship
the item (s) to us at: Featherhill Western Shop, 19 Featherhill Road,
Lenhartsville, PA 19534. Shipping charges are not refundable. Merchandise must be unworn and
unaltered. Our return policy allows you to choose whether or not an
item is right for you, while helping us to operate efficiently, which
keeps costs lower for you.
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We ship most orders using UPS Ground service. When you
place an order, our server automatically connects to the UPS site to
calculate appropriate shipping charges based on your shipping choice
(Ground, Next-day Air, 2nd Day Air, or 3 Day Select), your address and the
merchandise which you are purchasing. You may choose from UPS
Ground, which will generally reach you within 2-10 business days; UPS
Next-day Air, you will receive your order within one business day; UPS 2nd
Day Air, you will receive your order within 2 business days; or UPS 3 Day
Select, you will receive your order within 3 business days.
Occasionally, due to shipping delays around the holidays we may ship your
order using United States Postal Service Priority Mail. If this
service is used you will only be charged the actual shipping costs, and
they will never be more than the price quoted to you for shipping when you
placed your order.
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We are required to collect sales tax on orders in which your
mailing address is within Pennsylvania or to Pennsylvania addresses,
regardless of where the purchase originates from. At this time,
orders shipped to non-Pennsylvania addresses will not incur sales taxes.
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We accept Visa, MasterCard, American Express, and
Discover. Your credit card will be charged when your order is
shipped. Unfortunately, we cannot accept personal checks, cash, or
money orders on-line. If you would like to pay for your order using a
personal check or money order, please call us at 610-562-5000 to place
your order. We will give you your total and will ship your order
when your check or money order is received.
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Most orders are shipped using UPS, occasionally we may ship
your order using USPS Priority Mail. Either of these services can be
tracked on-line. Your tracking number will be e-mailed to you when
your order ships. At anytime you can access the UPS website or the
USPS website and check the status of your order. Should you have any
additional questions concerning the status of your order, please feel free
to contact us at 610-562-5000.
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While we make every effort to ship every item,
occasionally we are out of certain items. If an item is not in stock
we will e-mail you with the approximate availability date. You will
then have the option of receiving shipment on this date or removing the
item from your order. If we make a partial shipment of your order
you will only be charged for the items which we actually shipped to you.
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We are sorry, but at this time we cannot accept
international orders on-line. If you are from outside the continental
United States and you would like to place an order, please call us at
610-562-5000 and we will give you the shipping costs by phone.
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We are available to answer any questions
concerning your order, site navigation, or any other questions Tuesday
through Saturday 10:00 a.m. to 5:00 p.m. eastern standard time. If
you would like to leave a message, our voice mail is available 24 hours a
day. You may contact us by calling 610-562-5000; by faxing us at
610-562-5877, e-mailing us at CustomerService@featherhill.com;
or by sending us a note to: Featherhill Western Shop, 19 Featherhill
Road, Lenhartsville, PA 19534.
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